Help Center
Answers to your
questions in English.
Clear answers for business owners and their customers. If you cannot find what you need, email us.
Most requested
For business owners
Your business,
answered.
How do I create my first loyalty card?
Open Cardify, sign in, and tap the + button. Choose the type—stamp card, prepaid pass, or membership—then add a name, color, and logo. After you save it, you can share the enrollment QR code with customers.
How do I add a stamp, redeem a reward, or record a visit?
From the card screen, tap Scan customer and scan the QR code on the customer's Apple Wallet or Google Wallet pass. The app determines the correct action from the card type.
How do I manage or cancel my subscription?
New Cardify subscriptions are billed through Stripe. To view invoices, change your payment method, or cancel:
- Sign in to appweb.cardify.com.mx with your Cardify account.
- Open My account → Plan.
- Select Manage subscription.
Canceling stops automatic renewal, but access remains active until the end of the paid period.
If an older subscription is still billed by Apple, manage it under Settings → your name → Subscriptions → Cardify.
How many customers does each plan include?
Starter includes up to 500 registered customers and Growth includes up to 2,000. Contact us for an Enterprise plan above 2,000 customers.
Each registered customer counts once toward the account limit. At the limit, you can continue serving existing customers but must change plans before registering a new one.
I changed devices. How do I restore access?
Sign in with the same Cardify account. Your plan, cards, customers, and passes are linked to the account, not the device. If access does not appear immediately, tap Verify access or email us from your registered address.
I was asked to move payment from Apple to Stripe. What should I do?
- On iPhone, open Settings → your name → Subscriptions → Cardify.
- Turn off automatic renewal. Your paid access remains active.
- After Cardify confirms that period ended, sign in at appweb.cardify.com.mx with the same account.
- Select Update payment with Stripe and add your card.
Do not create a new account. Your cards, customers, and passes remain in place.
How do I delete my account and data?
In Cardify, go to Settings → Account → Delete account. We will delete your cards, registered customers, and personal information from our servers.
If you cannot sign in, email us from the address used to create the account.
Cancel an older Apple subscription first in iPhone Settings. Stripe subscriptions are canceled as part of account deletion.
Can I use Cardify for more than one business?
Each Cardify account and subscription operates one business. If you have a second business, email us and we will help you set it up.
For customers
About your
digital card.
I scanned the QR code but could not add the card to Wallet
Check the following:
- On iPhone, open the link in Safari; on Android, use Chrome.
- Avoid opening it inside Instagram, Facebook, or WhatsApp.
- Complete the form and tap Get my card.
- On iPhone, tap Add in Apple Wallet. On Android, tap Add to Google Wallet.
If the problem continues, email us with the business name and the email address you used.
How much does it cost? Do I have to pay?
Receiving and using the card is completely free for the end customer. The business owner pays the Cardify subscription.
How do I use my card at the business?
Open Apple Wallet on iPhone or Google Wallet on Android, find your Cardify pass, and show it to the staff member. They scan its QR code to add a stamp, redeem a reward, or record a visit.
My card is not showing the latest stamps
Cards normally update in the background. If you do not see the change:
- Make sure the phone has an internet connection.
- On iPhone, open Apple Wallet and pull down on the card. On Android, reopen Google Wallet.
- Make sure Wallet notifications are enabled in the phone's settings.
How do I delete my information?
Email us from the address used to enroll and include the name of the business that issued the card. We will delete your personal information from our servers.
Can I enroll if I am under 13?
No. Cardify does not allow enrollment by anyone under 13. If you believe we received information from a child under 13, a parent or guardian may email us to cancel the card and delete the information.
Still need help?
Email us.
We respond quickly.
We usually reply within one business day.
Send an emailPlease include your name, the email address you registered with, and a description of what you need.